QUALITY + LEAN + ENGAGEMENT + STRATEGIC PLANING

Here are a few of the questions we hear from prospective clients:   

• Q: What is Lean really about?   A:   I believe, teach, and work with our clients to embrace lean as a growth strategy.  Lean thinking, when strategically adopted by an organization, can significantly improve overall business performance, including revenue growth.  Companies who are successful with lean can experience dramatic improvements in overall business performance.  Unfortunately, because much of lean thinking is counterintuitive, many lean initiatives never achieve the potential performance gains that are possible.  That's why having expert guidance and support is so important. 

• Q: What can Lean do for my organization?   A:  Lean has many benefits for every type of organization and business.  In essence, lean thinking in a lean culture brings greater efficiency, enhanced effectiveness, and improved productivity.  We believe that the ultimate reason for learning and applying lean comes down to two motives:  1. To delight your customers with unmatched performance.  2. To be better stewards of the resources that you are given to manage. 

•  Q: Where should we begin our Lean initiative?    A:  Exactly where to begin depends upon your individual situation, but the answer is always "work on what matters”.  Value means focusing on changes that are critical-to-the-customer.  Improvements that the customer feels are always worthwhile.  The secret is to discover the triggers that can leverage change into meaningful results.   

•  Q: Will you help us select the right projects to work on?    A: If a project based approach is right for you, then YES, we will help you focus on the right projects.  However, it is often beneficial to work on changing methods and practices more than specific processes.  We are skilled at analyzing value streams to determine where and how to begin your improvement initiatives.      

•  Q: How do measure progress?    A: Wow, what a good question.  Getting this right will make all the difference to the success of any Lean initiative.  We believe that becoming Lean should make a positive, significant, and meaningful impact on your organization.  It is not useful to measure activities like the number of people trained or projects implemented if there are no operational benefits achieved.  Therefore, we focus on measuring things that matter.  Things like productivity, throughput, waste, cycle times, and on-time performance.  Improving these things will delight your customers – and owners.   

•   Q: What industries do you work with?    A:  We have worked in a wide variety of industries including; banking and financial services, healthcare, transportation, and with many types of discrete and process manufactures.  There are no restrictions on the application of the concepts that we use to fulfill your need to improve.  That’s why our tag line is Excellence@Work.   

• Q: How do we get started?    A: Call or email us today and we will discuss your interest and needs.  Every client is unique and no one deserves a cookie-cutter approach.  We will work to understand your situation and together determine the course for moving forward.  If you decide that an on-site assessment of your operation is beneficial, we will agree on a plan and timeframe.  The output of the assessment is a detailed strategy for both short-term and long-term improvements.